JOB DESCRIPTION:
– Greet customers, offer assistance promptly, and serve them to ensure their needs are met in compliance with quality and customer service standards.
– Provide exceptional customer service by engaging in up-selling, cross selling, suggesting alternatives, and promptly following up on customers’ requests.
– Ensure a smooth and efficient receiving process for items/shipments, maintaining accurate stock keeping preventing security risks and thefts. Conduct physical and electronic inventory as needed, promptly report broken alarms, incidents, and suspicious activities.
– Arrange and replenish shop shelves continuously, ensuring cleanliness and tidiness of the shop floor and shelves at all times to maintain the brand’s image and coordination standards.
– Handle cash registers and customer transactions efficiently and accurately, ensuring a seamless experience for customers.
– Process customer orders from placement to driver handover, coordinating with internal teams, including the warehouse, to resolve order-related issues and optimize order flow when applicable.
