Description
Established in 1981 with a single store in the North West of England, the JD Group is a leading global omnichannel retailer of Sports, Fashion and Outdoor brands. The Group now has approximately 3,400 stores across 32 territories, with a strong presence in the UK, Europe, North America and Asia Pacific.
Responsibilities:
CUSTOMER
- Maintain an exceptional service experience in store, ensuring high level customers’ satisfaction
- Deal with inquiries and complaints and resolving clients issues / requests
- Foster a Client centric mindset by developing and maintaining solid Client relationships
- Implement, in partnership with other company functions, clienteling initiatives and events and securing Client loyalty
TEAM
- Train, mentor, motivate, offer constructive feedback to the team and encourage progression within the company
- Hold regular training meetings within the store and ensure all personnel completes the inhouse online Academy, making sure the team is able to maintain the high standards required
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience
- Promote an entrepreneurial and team spirit approach, using effective communication, ensuring efficient organization and professional growth
- Ensure a hazard-free, safe and healthy working environment in compliance with regulations
- Ensure the team is always informed about product, policies and procedures
- Attract and recruit the best talents available on the market through networking and scouting
RETAIL
- Lead and manage all the day-to-day operational activities of the store and ensure compliance with policies and procedures
- Monitor and control store productivity levels with an aim to achieve and exceed targeted KPIs
- Analyse reports in order to make key sales decisions
- Implement personnel and resource planning strategies to optimize staff schedules
- Work extensively in partnership with the Marketing, VM, Commercial dept. in order to build strong customer retention
VISUAL MERCHANDISING
- Attract, engage and motivate customers into making purchases in store by using the latest visual techniques.
- Making sure that all new product and the advertised product is all visible and in the correct locations.
- Ensure mannequins, displays, and windows are updated in accordance with Visual Merchandising guidelines.
Requirements
- University Degree or equivalent qualification
- A minimum of 2 years’ experience of managing a standalone retail store (or Department Store floor)
- Excellent use of English language and computer skills
- Excellent verbal, written and interpersonal skills
- Numerical and analytical knowledge to monitor KPIs
- Sound working knowledge of Microsoft Office
- Leadership skills and business orientation
- Excellent communicator, with a positive, open and progressive, energetic, motivating, personal style
- Customer service orientation with in-depth knowledge of basic business management processes
- Passion for sports and fashion
- Willingness to learn and tackle new challenges
Benefits
- Competitive compensation package, with salary increases based on performance & performance bonuses
- 13th salary
- Up to 75% discount at the European University of Cyprus, for on-campus or online studies
- Up to €3,000 discount at UCLan, for both undergraduate and postgraduate studies, supporting your academic and professional development
- Wellness & wellbeing programs
- Employee discounts for Cosmos family (Cosmos Sport, Sneaker10, Slamdunk, JD Sports) –with even bigger perks after 1 year with us!
- Career growth opportunities & continuous training in Greece and Cyprus
- Extras, discounts and perks (Sports allowance for the activity of your choice and gym memberships with ALTERLIFE Gyms)
